Dream Prolux Flooring PL5096

Warranty Period: 25 Years

Regarding technical errors caused by the manufacturer, there is no warping, shrinkage, or discoloration under normal use conditions, without user impact.

Note on use cases :

• Do not let sharp objects drag on the floor.
• Always keep the floor clean and dry.
• Do not use harmful detergents or chemicals

Warranty: We guarantee all products provided by khosango.com . This warranty policy only applies to genuine wooden flooring products purchased from the company's official dealers and stores .

Warranty Note: For discontinued product codes, please choose a similar code. We will replace the number of rooms you need warranty for.

Warranty Coverage:

• Technical Defects: Including structural defects such as warping, cracking, breaking, or surface peeling due to the manufacturing process.
• CDF Black Core Laminate Flooring can withstand surface water under normal use conditions. (No warranty against flooding)

Warranty conditions:

• The product must be installed and used in accordance with the manufacturer's instructions. (See instructions here   )
• Warranty does not apply to damage caused by misuse, strong mechanical impact, natural disasters or other external factors.
• Warranty does not cover natural wear and tear during use.
• The warranty does not cover problems caused by water directly affecting the floor such as flooding or long-term water immersion.
• Construction regulations for Dream Prolux 5mm floor with 1.2mm rubber foam lining, foam edges must be glued seamlessly without edge-to-edge, no foam gaps, if not done according to regulations, warranty will be void.

Warranty Procedure:

• Notice: Customers must notify the dealer or store where the product was purchased within 30 days of discovering the defect. Or please contact us via hotline 1800.6121 for timely support.
• Inspection: Company representative will inspect the product and confirm the defect.
• Repair/Replacement: If the defect is covered by warranty, the company will repair or replace the product as soon as possible.

Our CDF core wood flooring warranty policy aims to ensure peace of mind and satisfaction for customers when using the product. With our warranty commitment, we are confident in bringing customers a quality product that is durable over time. Customers can rest assured when choosing and using our products, any problems that arise will be resolved quickly and satisfactorily.

Tips for using & caring for laminate flooring:

Regular cleaning is key to keeping your laminate floors looking their best. By following our step-by-step guide to daily maintenance and care, your floors will retain their beauty for years to come.

• Check for moisture: Before installation, make sure that the floor is free of moisture. The humidity of the floor and the air in the room must be at the ideal level according to the manufacturer's instructions.
• Use underlayment: Use a suitable underlayment to reduce moisture from the floor and increase the durability of the wood floor.
• Use water sparingly when cleaning your wood floors. Have a cloth ready to soak up liquids immediately as too much water can cause the floor to swell.
• Avoid wax cleaners , vinegar, and all-purpose soaps, as they dull the finish of your floor.
• Avoid direct sunlight : Wood floors exposed to direct sunlight can cause fading and cracking. Use curtains or other sun-blocking materials.
• Don't let sand, dirt or dust build up . Vacuum or sweep your floors once a week.
• Place a mat at the door to dry before walking on the wooden floor and the mat also prevents dirt and sand from dirtying or scratching the floor. Regularly clean the mat to dry, so that water does not accumulate and affect your floor.
• Use rubber or plastic pads to support furniture.
• Trim your pet's nails to help avoid scratches on floors.

Periodic maintenance :

• Clean wood floor surfaces with a soft cloth or damp mop.
• Humidity control: Maintain room humidity at 40-60% to avoid shrinkage or blistering of wood floors.
• Use a specialized wood floor cleaning solution to clean without damaging the surface.
• Do not let water stand on the wooden floor surface for long. Wipe up any spilled water immediately.
• Periodically inspect joints and floor surfaces to detect problems early and make timely repairs.