Dream Prolux Flooring PL8638

Warranty Period: 30 Years Warranty

1. Warranty conditions:

• - Applicable products: This warranty policy only applies to genuine MGO (Magnesium Oxide) core wood flooring products purchased from the company's official dealers and stores.
• - Installation conditions: The product must be installed in accordance with the manufacturer's technical instructions. Errors arising from improper installation will not be covered by the warranty.
• - Conditions of use: The product must be used in suitable environmental conditions, not immersed in water, strong chemicals, or direct high temperatures.

2. Warranty Terms:

• - Manufacturing defects: Lifetime warranty for MGO wood core if the product has a manufacturing defect, including warping, cracking, or natural rotting of the wood core.
• - Product replacement: If the product has an irreparable defect, the company will replace it with a new product of the same or equivalent value.
• - Costs: The Company will bear all costs related to inspection, repair or replacement of defective products due to the manufacturer.

3. Warranty Policy:

• - Warranty claim process:
• Notification: The customer must notify the dealer or store where the product was purchased within 30 days of discovering the defect.
• Inspection: Company representative will inspect the product and confirm the defect.
• Repair/Replacement: If the defect is covered by warranty, the company will repair or replace the product as soon as possible.
• - Warranty exclusions: The warranty policy does not apply to the following cases:
• Error due to accident, natural disaster, or strong physical impact.
• Improper use or failure to follow instructions for use.
• Product has been repaired or structurally altered.
• Damage due to excessive humidity or prolonged exposure to water.

4. Contact warranty:   Hotline: 1800 6121 

Our MGO core wood flooring warranty policy aims to ensure peace of mind and satisfaction for customers when using the product. With a lifetime warranty commitment for MGO core wood, we are confident in bringing customers a quality product that is durable over time. Customers can rest assured when choosing and using our products, any problems that arise will be resolved quickly and satisfactorily.

Some notes on using wooden floors and how to install them properly

1. Correct Installation Technique:

• - Check for moisture: Before installation, make sure that the floor is not wet. The humidity of the floor and the air in the room must reach the ideal level according to the manufacturer's instructions.
• - Use underlayment: Use a suitable underlayment to reduce moisture from the floor and increase the durability of the wooden floor.

2. Proper Storage:

• - Do not soak in water: Do not let water or other liquids soak directly on the wooden floor for a long time. Wipe dry immediately if there is a spill.
• - Humidity control: Maintain room humidity at 40-60% to avoid shrinkage or blistering of wooden floors.
• - Avoid direct sunlight: Wood floors exposed to direct sunlight can cause fading and cracking. Use curtains or other materials to block sunlight.

3. Proper Cleaning:

• - Regular cleaning: Clean wooden floors with a damp (not wet) cloth to remove dirt. Use cleaning products specifically designed for wooden floors.
• - Avoid using strong chemicals: Do not use strong cleaning chemicals that can damage the surface of the wooden floor.

4. Surface Protection:

• - Use doormats: Place doormats at doorways to prevent dirt and sand from scratching the floor.
• - Use pads: Attach pads to the bottom of furniture legs to avoid scratches when moving.
• - Avoid strong impacts: Do not drag or drop heavy objects on the wooden floor to avoid scratches or cracks.

5. Periodic Inspection:

• - Check and treat immediately: Regularly check areas at risk of damage and treat immediately if problems are detected to prevent the situation from getting worse.
• - Protective coating: Periodically apply a protective coating to the wooden floor surface to maintain shine and protect against external influences.

6. Correct Use:

• - Avoid high temperatures: Do not let wooden floors come into direct contact with high heat sources such as stoves or heaters.
• - Do not leave heavy objects for long periods of time: Avoid leaving heavy objects such as refrigerators and washing machines standing on wooden floors for long periods of time without proper protection.

Using wooden floors properly not only helps preserve the natural beauty of the floor but also prolongs the product's life, minimizing warranty and maintenance costs. By following the above notes, you will own a luxurious, durable and always clean living space.