DREAM WOOD DW6818

Warranty Period: 25 Years & Usage Period 30 Years

Technical errors due to the manufacturer do not warp, shrink, or change color under normal use conditions, without user impact.

Notes on usage cases:

Do not let sharp objects drag on the floor.

Always keep the floor clean and dry.
Do not use harmful detergents or chemicals

Warranty: We are committed to warranty all products provided by khosango.com

Warranty notes: For discontinued product codes, please choose a similar code. We will replace the number of rooms that you need warranty.

Warranty Scope:

Technical Errors: Including structural errors such as warping, cracking, breaking, or peeling of the surface due to the manufacturing process.

Warranty Conditions:

The product must be installed and used in accordance with the manufacturer's instructions. (See instructions here)
The warranty does not apply to damage caused by misuse, strong mechanical impact, natural disasters or other external factors.
The warranty does not cover natural wear and tear during use.
The warranty does not cover problems caused by water directly affecting the floor such as flooding or long-term immersion in water.

Warranty Procedure:

When detecting an error, please contact us via hotline 1800.6121 for timely support.
We will send a technician to check and confirm the product's error status.
After confirming that the error is within the warranty scope, we will repair or replace the product as soon as possible.

Wood Floor Care & Maintenance Tips:

Regular cleaning is key to keeping your laminate flooring in tip-top condition. By following our step-by-step guide to daily floor care and maintenance, your floors will retain their beauty for years to come.

+ Use water sparingly when cleaning your wood floors. Have a cloth handy to soak up liquids immediately as too much water can cause the floor to swell.

+ Avoid wax cleaners, vinegar and all-purpose soaps, as they dull the finish of your floors.

+ Don’t let sand, dirt or dust build up. Vacuum or sweep your floors once a week.

+ Place mats at the entrance to dry before walking on your wood floors and mats also prevent dirt and sand from staining or scratching the floor. Regularly clean mats to dry, so that water doesn’t build up and damage your floors.

+ Use rubber or plastic pads to support furniture.

+ Trim your pet's nails to help prevent scratches on the floor.

Regular maintenance:

+ Clean the surface of the wooden floor with a soft cloth or damp mop.

+ Control humidity: Maintain the humidity in the room at 40-60% to avoid shrinkage or blistering of the wooden floor.

+ Use a specialized wooden floor cleaning solution to clean without damaging the surface.

+ Do not let water stand on the wooden floor surface for a long time. Dry immediately if there is any spilled water.

+ Periodically check the joints and floor surface to detect problems early and make timely repairs.