Nam Viet Flooring F12-60

Warranty period  10 years 

Warranty conditions:

Regarding technical errors caused by the manufacturer, there is no warping, shrinkage, or discoloration under normal use conditions, without user impact.

Cases not covered by warranty: incorrect installation, use of strong chemicals, strong external force, natural disasters, water and humidity incidents that affect the internal wood core.

Note on use cases :

1. Do not let sharp objects drag on the floor.
2. Always keep the floor clean and dry.
3. Do not use harmful detergents or chemicals

Warranty:  We guarantee all products   provided by khosango.com

Warranty Note:  For discontinued product codes, please choose a similar code. We will replace the number of rooms you need warranty for.

Steps to note before installing laminate flooring

When installing wood flooring, there are some important considerations regarding site preparation to ensure the performance and longevity of the wood flooring. 

It is recommended to use flat concrete floors, tile floors, and floors with high load-bearing capacity when using attic floors and not too rough as it will affect the quality and durability of the wooden floor.

Note that the installation of wood flooring on the subfloor is according to the manufacturer's requirements. Always follow the manufacturer's instructions and procedures to achieve the best results and ensure the durability of the wood flooring.

General floor care tips:

• Use a soft mop or broom to sweep away debris and dust from your wood floors. Make sure to sweep regularly to prevent them from building up and scratching the surface.
• Use a soft cloth or floor cleaner wrung out with water to clean the wood floor. Be sure not to leave too much water on the surface of the floor.
• Avoid mopping your wood floor with too much water or allowing water to seep into the gaps between the boards. Excess water can damage the surface of your wood floor and cause it to warp.
• Avoid using harsh cleaners, solvents or brighteners that may damage the surface of your wood floor. If a cleaner is needed, use a product recommended by the laminate flooring manufacturer.
• Avoid strong impacts on the wooden floor surface to avoid scratches and damage. Use protective pads when moving heavy furniture on the floor.
• Use curtains or screens to block direct sunlight from hitting your wood floors. Sunlight can fade wood floors over time.

Regular Maintenance:  Perform regular maintenance to maintain the beauty and performance of your wood floor. This may include refinishing the surface or using manufacturer-recommended maintenance products.

Steps before product is warranted:

Proceed to receive warranty information

1. Conduct an assessment and review:  The manufacturer or supplier will conduct an assessment of your issue. This may include asking you for additional information, photos, or having a technical team inspect it in person.
2. Warranty Decision:  Based on the assessment, the manufacturer or supplier will make a decision on the warranty. If the problem is determined to be their fault, they may recommend appropriate repair, replacement or compensation measures.
3. Warranty Action:  If the warranty decision is accepted, you will take the actions recommended by the manufacturer or supplier. This may include repairing the vinyl flooring, replacing defective panels, or other actions to correct the problem.

For consultation and maintenance, please contact us: ☎️  Hotline: 1800 6121